Refund policy

Because coffee is a perishable food product, we're unable to accept returns on opened bags. If your order arrives damaged, defective, or incorrect, contact us at contact@bassottino.com within 14 days of delivery and we'll make it right with a replacement or full refund — no need to ship anything back. Unopened, sealed bags may be returned within 14 days of delivery for a refund of the purchase price; return shipping is the customer's responsibility. Merchandise (non-coffee items) may be returned unused within 30 days.