Terms of service

Política comercial 

We roast in small batches in Oviedo, Florida, and ship orders within [1–3] business days of roasting via USPS. Once your order ships, you'll receive a tracking number by email. We currently ship within the United States only. Shipping rates are calculated at checkout . Bassottino Roasters is not responsible for delays caused by the carrier, but if your package is lost or arrives damaged, reach out and we'll resolve it.

Privacy Policy

Bassottino Roasters collects only the information needed to process and ship your order: your name, email, shipping address, and payment details. Payments are processed securely by our payment provider; we never see or store your full card number. We use your email to send order confirmations and, only if you opt in, occasional updates about new roasts. We do not sell or share your personal information with third parties, except with service providers necessary to fulfill your order (payment processing, shipping). You may request access to or deletion of your data at any time by contacting admin@bassottino.com.

Returns & Exchanges

Because coffee is a perishable food product, we're unable to accept returns on opened bags. If your order arrives damaged, defective, or incorrect, contact us at admin@bassottino.com within 14 days of delivery and we'll make it right with a replacement or full refund — no need to ship anything back. Unopened, sealed bags may be returned within 14 days of delivery for a refund of the purchase price; return shipping is the customer's responsibility. Merchandise (non-coffee items) may be returned unused within 30 days.